Supra One (BrokerBay)

Supra One/BrokerBay is an online showing management platform that integrates with FlexMLS. It allows agents to:

·       Schedule showings

·       Manage showing instructions

·       Receive showing notifications

·       Coordinate access to listings

·       Collect showing feedback

Yes. Supra One is included as part of your Columbus & Central Ohio Regional MLS subscription.

You need to claim your account. Launch SupraOne by logging into the Columbus REALTORS® Member Portal, then going to FlexMLS using Single Sign-On. Once you are in FlexMLS, select Menu in the top left corner, then → BrokerBay under "Products".

Yes. Supra One is available for iOS and Android. Set your password from the Supra One desktop application under Profile → Account Settings.

Open the listing in FlexMLS and click Schedule Showing. Listings configured for SupraOne open in SupraOne; listings configured for ShowingTime open in ShowingTime. The showing service is selected per listing.

Yes. Your account already exists—you only need to verify your contact information.

Yes. The listing determines which showing service is used.

To avoid duplicate showing requests, agents should disable the showing service they are not using.

If you are using SupraOne/BrokerBay

In ShowingTime:

1. Open Listing Agent – Showing Preferences.
2. Find Allow Agents To Request Appointments Online.
3. Select No.
4. Save your changes.

This is a global setting and prevents ShowingTime from accepting online showing requests for your listings.

If you are using ShowingTime

In SupraOne/BrokerBay:

1. Open the listing.
2. Go to Showing Configuration.
3. Turn on the Turn Off Showings toggle at the top of the page.
4. Click Save.

This setting must be updated separately for each active listing.

No.

While the Supra One app allows you to unlock a Supra lockbox when you have an approved showing appointment, it does not replace the Supra eKEY app or provide all of the lockbox management features available in eKEY.

You should continue using the Supra eKEY app for functions such as:

• Managing your Supra key and account
• Updating key settings and preferences
• Viewing lockbox inventory and details
• Performing administrative lockbox functions
• Accessing other eKEY features not available in SupraOne

The Supra One app is designed to streamline the showing experience by allowing you to schedule showings, communicate with clients, and unlock Supra lockboxes directly from a scheduled appointment. However, the Supra eKEY app remains the primary application for managing your Supra key and lockboxes.

Log into Supra One/BrokerBay and choose Add Access Instructions next to your listing.

·       Showing availability

·       Required notice

·       Who confirms the showing (Seller, Listing Agent, or Auto-Approve)

·       Showing instructions

·       Feedback preferences

Yes. Authorized assistants and office administrators can manage listings based on assigned permissions.

Yes. SupraOne allows you to temporarily block showing availability.

An optional upgrade where trained concierge representatives coordinate scheduling on your behalf. It is not included in your subscription as a Columbus & Central Ohio Regional MLS Subscriber.

Current pricing:

·       Individual Agent — $15.00/month

·       Brokerage Subscription — $6.75 per agent/month (entire office)

Services include:

·       Answer showing requests

·       Coordinate scheduling

·       Contact sellers/occupants

·       Manage confirmations

·       Handle schedule changes

·       Assist with showing coordination

I can't log into SupraOne.

Verify your MLS account is active, launch SupraOne (BrokerBay) through FlexMLS, and allow browser pop-ups. Contact MLS Support if issues continue.

My listing isn't appearing.

Allow time for synchronization. Contact MLS Support if it still doesn't appear.

My assistant can't access SupraOne.

Verify permissions have been assigned. Contact MLS Support if needed.

Who do I contact if I need help?

SupraOne Support: 877-699-6787
Columbus REALTORS®: 614-475-4000
Email: suprasupport@honeywell.com
Email: techsupport@columbusrealtors.com

Training Video:
https://vimeo.com/1209597702?share=copy&fl=sv&fe=ci